Ph 1-888-303-4264

Fax 403-203-8786

TERMS AND CONDITIONS

Allroc's Personal Service:

You will always receive personal attention, whether you call or visit our Distribution Centre.  We Welcome any questions or comments you may have.

Damage Claims/Shortages:

Claims for Damage by a carrier to a shipment are to be made with the carrier at the time of arrival, the bill of lading must clearly indicate damages. Contact Allroc at invoices@allroctool.com immediately upon receipt of a damaged shipment

Claims for Hidden damage must be received within 48 hours of receipt as Allroc cannot accept responsibility for products damaged while not in our possession.

Shortage Claims- Claims of short shipment must be reported within 2 business days of receipt of materials to invoices@allroctool.com. Allroc cannot take responsibility for materials not in our possession. Our carriers also will not accept claims for lost materials after 2 business days.

Return Policy:

Return Policy- Special orders, non-stocks , Items that are expired, been discontinued, or missing packaging are non-returnable. No merchandise will be accepted for return unless prior authorization from the sales desk is received. A 15% restocking charge may apply at Allroc's discretion. Return of merchandise documentation is required with any returns.

Freight Policy:

All prices are F.O.B. Calgary, Alberta.  Freight charges are prepaid on orders with a NET invoice value as per the following schedule:

BC        $1000 Vancouver Island    $1000
AB        $1000 ON                             $1500
SASK   $1000 MAN                          $1000

or more to any destination in Canada, via the carrier of our choice, unless otherwise agreed upon at the time of the order.  Items marked with an * do not apply.

Prices:

All orders accepted at currect prices on reciept of order. Accepted orders shall be subject to revision or changes of models or designs.  PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Payment Policy:

Payment Policy- Invoices are to be paid in full. If a credit is needed to be issued a copy of a credit note can be received by contacting the branch or will show up on your statement. No Short Payments

Credit:

Until credit is established with us, we'll request your remittance prior to shipment of the order.  On approved credit, terms are NET the 15h of the month following date of purchase.  Overdue accounts will be charged interest at rate of 1.5% per month.

Guarantee & Return Policy:

No merchandise is to be returned without prior authorization from our Sales Department in Calgary,  Alberta If return is authorized, transportation charge will issue to your account. Merchandise returned may be subject to a 15% restocking charge at Allroc's discretion.

ALLROC makes no written warranties to purchasers concerning any of its products.  ALLROC disclaims any implied warranties of merchantability and fitness arising in connection with the sale of any products descrived in this catalogue.  In no event shall ALLROC be liable for any claim for incidental or consequential damages arising out of or in connection with manufacture, sales, delivery, or use of any product described in this catalogue.

Taxes:

G.S.T. is extra.

 

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Toll free 1-888-303-4264 / Local (Calgary) 1-403-203-4264

7648-40 Street SE Calgary, Alberta